Communication with Kim was fast, friendly, and she went out of her way to be accommodating. A short period before our reservation, our daughter qualified for the state track meet, which was being held the same day our reservation ended. I contacted Kim about the possibility of moving our reservation up one day so we could still stay a full week. She quickly took care of contacting her cleaning staff to ensure the home would be clean and ready for our arrival a day early. My husband and I booked this home based on how nice it looked and the superior review, but the pictures don't even do it justice. It is stunning inside! Kim and Andy have attended to every need and even small comforts. The home is beautifully decorated with a relaxed, comfortable feel to it. The kitchen is fully stocked (which is important to our family since we still cook while on vacation due to dietary allergies). All the bedrooms on the 2nd floor were much larger than they looked in the pictures (master especially), and the mattresses are very comfortable (speaking as someone who has had 4 spinal surgeries). The laundry on the second floor with all the bedrooms was great (so no lugging the clothes up and down steps). The balcony off the master with the lounge was a wonderful place to relax in the evenings. The house is located at the end of the street, and it was always very quiet. The whole neighborhood was very quiet the entire time we were there, which was surprising, since it was over Memorial Day. The pool was just as nice and as big as it looks on the pictures . . . it is actually almost sectioned off into 4 separate pools (even though they are all connected). My family and I were able to have an entire large pool to ourselves most of the times we were there. My husband remarked that it was like being at a resort with your own pool. Kim and Andy have a multitude of beach and pool items stocked in the garage . . . we traveled this year without any bikes or beach chairs and did not miss them at all! Kim and Andy supplied everything. And the golf cart - cannot say enough about the golf cart!!!! We parked our Pilot and drove that golf cart EVERYWHERE! It was so much more convenient, made it feel more exciting, and was easier to find a place to park, particularly for the beach. Our family loved it here, would strongly recommend it, and hope to return next year.